Hopin User Guide

Thank you for signing up to our online event! We hope this user guide will help you get the most out of your Memphis Art + Design Week’s Virtual Summit platform: Hopin.

PROFILE SET UP

You won’t be able to access the event until 5 minutes before it starts, but you can create your profile in advance, and add the event to your calendar if you haven't done so already.

Click on the 'Create Your Profile' hyperlink. A popup window will open where you can adjust your profile information and add an image of yourself. You can always update your profile by accessing your account from the upper-right hand corner.

USING HOPIN

You will be able to access the event on Hopin 5 min before we start from your profile dashboard by logging into your Hopin account. You are also going to receive a reminder by email shortly before the event starts, to make sure that you don't miss our opening events.

Similar to the in-person conferences and events, you can choose where you want to go and what you'd like to attend.

+In the reception area you will find the complete agenda showing what is happening and where. You will also find an overview of the different event areas, and further details about the event.

+On the right side of the screen you'll find the main event chat where you can comment and interact with other MAD Week attendees. You can ask questions to the main stage speakers by using @Q&A in the stage chat.

Be sure to follow the event chat for any important announcements and updates.

Aside from the main chat, you can participate in polling under the ‘Polls’ tab, and DM attendees by browsing under the ‘People’ tab. It’s important we still show each other virtual love. You can also invite someone to join you in a private meeting room, by inviting them to a video call. Please make sure the other person is aware and interested in having a video call before sending the invitation.

THE SECTIONS

You can navigate through the different areas on the left side of your screen.

Upon opening Hopin and joining the event, you will land in the Reception area. You can think of the reception area as our lobby. Here you will find a complete overview of the schedule and can follow what is currently happening and what’s to come.

This is the Stage. Here the Main Stage speakers will be hosting panel discussion chats and music DJ sets.

In the Sessions area you can find all workshops. Here we have workshops led by community organizers, creatives, and organizations Every session will have its own chat, so you can interact with other participants and ask questions to the workshop host. Important announcements and updates will be shared in the event chat.

You can connect with fellow MAD Week attendees in the Networking area through the entire duration of the experience. These 1-on-1 meetings will last up to 3 minutes, and you are able to leave the meeting at any time. A timer in the upper right hand corner will let you know how long remains in each chat. When time is up, your meeting will automatically end and you can click ‘Ready’ to be matched with a new participant. If you wish to exchange contact information with the other person in your meeting, both participants must click the 'Connect' button. If you connect, Hopin will share information such as your name and email address with the other participant. You can find the contacts you’ve made on your Hopin profile, under the ‘Connections’ tab. You can also select 'Unmatch' to lose the connection. Please note that you will be randomly matched with another participant in the networking area. You can DM specific participants under the 'People' tab and invite someone to join you in a private meeting room, by inviting them to a video call.

In the Expo area, you can find virtual booths with a link to our vendor market place. The Expo Area is dedicated to makers and supported by Arrow Creative. Every expo booth will have its own chat so you can leave questions or interact with other participants.

TIPS & TRICKS

• We recommend attending the event using a laptop or PC, as we cannot guarantee it will work flawlessly on mobile.

• For the best Hopin experience, we recommend you to use Chrome or Firefox. Please avoid Brave, Safari, and Microsoft IE or Edge.

• When an area (e.g., Stage) is “live” according to the event schedule, the red “LIVE” tag will be shown, indicating to attendees where the action is at the time.

• The “What’s happening now” button in the Reception area allows you to one-click navigate to where the action is.

• Keep track of any announcements and pinned messages from the MAD Week team in the event chat.

• Make sure to check the housekeeping rules per area to make the most out of the interactivity.

• You can send direct messages to an individual at the event via DMs in the People tab or invite someone to join you in a private meeting room, by inviting them to a video call. To send a DM, find the person you wish to chat with in the People tab, click their profile photo, and start your conversation.

• Each Session and Expo booth will have a separate chat where you can interact with other participants or ask questions to the hosts at the session you are attending.

• Memphis Art + Design Week is not responsible for internet outages or technical difficulties. If you experience any issues during the event, don't hesitate to reach out to the support team via the live chat.

If you have any further questions, feel free to reach out to the team at or via the live chat. We look forward to seeing you online soon!